Our Frozen Genetics (embryos and semen) is a frozen perishable product and we are unable to accept returns. If you are dissatisfied with our product, please email the farm at firstname.lastname@example.org and we will respond within 24 hours on weekdays. We will review your concerns with you.
If your order has been shipped, we will be unable to cancel the order and it will be delivered to the address provided.
If a change of address is requested once the package has been shipped, we can attempt to alter the address, but we cannot guarantee that the shipping company will be able to deliver the package within two days of leaving the farm and it is possible that the product may be compromised.
Vermont Wagyu is not responsible for delays in delivery caused by the shipping company, the weather, or any other acts of God.
Additionally, Vermont Wagyu is not responsible for any product that is damaged due to an incorrect address delaying arrival, or, for improper storage of the product once it has arrived.